Returns & Refunds

Returns & Refunds Policy – Zaya

At Zaya, we’re building a respectful and reliable community for rewearing South Asian outfits and jewellery. As a second-hand marketplace, our return and refund policy is designed to protect both buyers and sellers, while acknowledging the unique nature of preloved fashion.

👗 For Buyers: We want you to shop with confidence — but please keep in mind that most items are second-hand and may show minor signs of wear.

✅ You’re eligible for a refund if:

• The item does not arrive (we require all packages to be sent tracked so we can confirm shipping).
• The item is significantly not as described, such as:
• Wrong item sent
• Major flaws not mentioned in the listing
• Item is a completely different than advertised

🚫 We do not offer refunds if:

The item doesn’t fit

• There are minor faults, light wear, or small imperfections — this is expected with second-hand items
• You change your mind after purchasing
• If your item hasn't arrived by the estimated delivery date, please email us as soon as possible. If too much time passes, we may be unable to take further action.

👜 For Sellers: To protect both yourself and your buyer, please:

• Always send items via tracked delivery and keep proof of postage
• Be honest and detailed in your listings — include accurate descriptions, measurements, and photos of any flaws
• Respond promptly to any buyer messages or disputes
• If a dispute is raised due to non-delivery or an item being very different than described, you may be required to provide evidence or issue a refund.

By using Zaya, you agree to these terms and help us build a platform based on trust, transparency, and care.

Returns & Refunds